Job Detail

Apprentice Patient Administrator

Gloucestershire Care Services NHS Trust
Category : Admin/Human Resources Salary : Experience(s) :  Year


A fantastic new opportunity has arisen for a committed, organised person with an interest in Administration which will support the Administrative team based at Tewkesbury Hospital.

About Gloucestershire Care Services NHS Trust

Gloucestershire Care Services NHS Trust provide a range of services to Gloucestershire's population of approximately 600,000 people. We run the county's community hospitals, provide nursing, physiotherapy, reablement and adult social care in community settings, and run health visiting, school nursing and speech and language therapy services for children. We provide a number of specialist services including sexual health, heart failure, community dentistry, diabetes, IV therapy, tissue viability and community equipment. The Trust employs around 2,700 people, including nursing, medical, dental, allied health professionals, support staff, administrative and clerical workers. We also work in close partnership with around 800 social care staff from Gloucestershire County Council. This collaborative approach is designed to ensure that we can respond to both health and social care needs - which often overlap - to provide the most appropriate service or services.

Job Title: Apprentice Patient Administrator

Hours: Fixed term contract over 13 months – 30 hours

Salary: Gloucestershire Care Services Apprentice Terms and Conditions

£10132 pa, £5.18 per hour

Department/Area: Administration Department – Tewkesbury Hospital

Accountable to: Administration team Leader

A fantastic new opportunity has arisen for a committed, organised person with an interest in Administration which will support the Administrative team based at Tewkesbury Hospital.

The successful applicant will receive Induction and training appropriate to the activities he or she will undertake, and during this induction period will be enrolled on the apprenticeship. An Apprenticeship is suitable for people who have an interest in pursuing a career in administration and gain a Intermediate (Level 2) Business and Administration qualification.

The Apprentice Patient Administrator would be managed by the departmental manager and be supported to carry out activities including:

  • Reception duties, being the first point of contact for all patients and visitors to the hospital.
  • Prepping Health Records for outpatients’ clinics and with the Inpatients ward clerk.
  • Answering phones and directing calls accordingly

You will need to possess good customer service skills, a working knowledge of Microsoft Office or similar, good keyboard skills and a polite telephone manner. In addition you will be expected to be flexible, and responsive to the needs of the Service, altering your activities and changing your priorities as the need arises, and handle all messages in a responsive and professional manner.

As part of the application you are asked to complete the ‘Values for Healthcare’ realistic job preview test which will help you decide whether working in this position is for you or not. If short-listed please bring a copy of the test to the interview.

For a full description of the role and requirements of the apprenticeship please see the attached job description and person specification.

You can also contact Jo Rayer: 0300 421 8346 for an informal chat or email her at

References for those leaving school/college will be requested prior to interviews.

Interview date – July 2018

Successful applicants will start on Monday 3rd September 2018 – No alternative dates can be arranged as this coincides with the study programme.

For customer-facing roles all applicants must be able to demonstrate that they can communicate in English with confidence.

Please Note:

The Government has reformed apprenticeships and how they are funded.

As of 1 May 2017, the new funding system for apprenticeships in England requires large employers to contribute to the apprenticeship levy and funds to pay for apprenticeship training will be accessed through a digital account system.

Funds within the digital account can only be used to pay for apprenticeship training and the end-point assessments for apprentices aged 16 and above, who have not enrolled onto another programme and have the right to work in the UK. They cannot be used for other associated costs, for example, wages or travel costs.

Apprenticeships are used to develop new work-based skills and cannot be used to gain the same or similar qualification.

The shift pattern for the Outpatient Department will vary although this role does not have to work over the weekend and there is no requirement to work nights, or bank holidays. The maximum working week is 37.5 hours / week; each shift pattern includes an unpaid break of 30 minutes. A young person (under 18 years) will have a break every 4.5 hours worked; have 2 consecutive days off and will work a night shift only in exceptional circumstances when continuity of clinical care necessitates it.


  • Tewkesbury Hospital, Barton Rd, Gloucestershire, Tewkesbury GL20 5GJ