Job Detail

Casual Receptionist

Tewkesbury Leisure Centre
Part Time
Category : Customer Services Salary : Experience(s) :  Year


About Tewkesbury Leisure Centre

Our mission is to put our heart and soul into ‘creating active places and healthy people’. We care passionately about making a difference to our communities and it’s our people that have the most significant effect. Nobody makes a difference by being average or mediocre so our expectations are much higher than that. Our people bring ‘heart and soul’ into our places; they bring a smile and a caring professionalism that makes the difference. In our desire to keep things simple, we expect them all to be delivering outstanding customer service that will either sell a subscription or an activity, or encourage someone to return. Our value-driven behaviours quite simply demand that our people engage with our customers, enhance their experience and exceed their expectations.



  1. To support and contribute to the company’s mission statement – ‘To create active places and healthy people’.
  2. To deliver an efficient, friendly and consistently high quality service to all customers.


  1. To greet customers in a friendly manner and with a smile.
  2. To administer booking using computerised and manual systems.
  3. To process all payments accurately.
  4. To monitor admissions of unaccompanied children under the age of 8.
  5. To administer course enrolments.
  6. To administer the hire equipment and deposit system.
  7. To carry out photocopying as necessary.
  8. To operate the P.A. system.
  9. To record and administer the lost property system.
  10. To restrict access into the Reception area to authorised personnel only.
  11. To ensure that the Reception area is kept tidy and presentable at all times.
  12. To ensure all communications, memos, diaries are read each day.
  13. To ensure the float management systems are followed.
  14. To answer the telephone as per the PfP Leisure standard.
  15. To handle all potential membership enquiries as per the PfP Leisure Standard.
  16. To assist with any general clerical duties as requested.
  17. To cash up till(s) as per the Centre’s procedures.
  18. To attend Receptionist meetings and provide input into ways of improving and developing the service.
  19. To feedback any areas of concern to the Head Receptionist or Duty Manager.


  • Tewkesbury Leisure Centre, Gloucester Rd, Tewkesbury GL20 5SX