Job Detail


Tewkesbury Leisure Centre
Part Time
Category : Customer Services Salary : Experience(s) :  Year


About Tewkesbury Leisure Centre

Our mission is to put our heart and soul into ‘creating active places and healthy people’. We care passionately about making a difference to our communities and it’s our people that have the most significant effect. Nobody makes a difference by being average or mediocre so our expectations are much higher than that. Our people bring ‘heart and soul’ into our places; they bring a smile and a caring professionalism that makes the difference. In our desire to keep things simple, we expect them all to be delivering outstanding customer service that will either sell a subscription or an activity, or encourage someone to return. Our value-driven behaviours quite simply demand that our people engage with our customers, enhance their experience and exceed their expectations.

  1. To support and contribute to the company’s mission statement – ‘To create active places and healthy people’
  2. To ensure the comfort and safety of all users of the Centre.


  1. To maintain vigilant supervision of pool users and ensure their safety at all times.
  2. To administer first aid, effect pool rescues and apply resuscitation as necessary.
  3. To comply with the Centre’s Health and Safety procedures at all times,
  4. To deal with customers in a friendly and professional manner, delivering outstanding service
  5. To report any matter of concern to the Duty Manager immediately.
  6. To carry out cleaning duties as necessary.
  7. To wear the prescribed staff uniform at all times.
  8. To carry out patrols of the Centre.
  9. To prepare activity areas involving the setting up/dismantling of equipment.
  10. To ensure that all Centre equipment is stored safely and securely when not in use.
  11. To report any maintenance issues using the appropriate procedures.
  12. To assist the Duty Manager with any tasks involved in the operation of the Centre.
  13. To maintain any suggested training requirements.


  • Tewkesbury Leisure Centre, Gloucester Rd, Tewkesbury, GL20 5SX